Last Updated: May 24, 2026
Welcome to Luvly (“the App”, “we”, “us”, or “our”). Luvly is a high-quality community platform designed for pet lovers to share and discover pet photos and stories.
By accessing or using Luvly, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use the App.
To ensure stable performance and compatibility with your device, we may automatically collect basic technical information, including:
Device model;
Operating system version;
App version information;
This information is used solely for app functionality, security maintenance, and performance optimization.
Sign in with Apple: If you choose to sign in with Apple, we only receive the necessary account identifier information provided by Apple to create and manage your account.
User-Generated Content: Including pet photos, captions, comments, and other content you voluntarily upload.
To maintain a safe, healthy, and high-quality pet community, publicly uploaded content may be processed and reviewed on our servers.
We may use automated detection services, including AI technologies, to perform:
Basic safety screening;
Detection of inappropriate content;
Content quality evaluation;
Tag generation and recommendation optimization.
Content identified as high-risk, reported by users, or otherwise requiring additional review may be manually reviewed to determine whether it violates community guidelines or applicable laws.
Luvly provides reporting features that allow users to report inappropriate, infringing, or violating content. Based on review results, we may take actions against related content or accounts.
The information we collect is used only for the following purposes:
Providing, maintaining, and improving App functionality;
Ensuring compatibility and service stability;
Displaying, recommending, and distributing community content;
Performing content moderation, safety checks, and abuse prevention;
Responding to user feedback, reports, and customer support requests;
Preventing fraud, abuse, and threats to platform security.
Secure Storage: Uploaded content and related data are stored in protected server environments with reasonable safeguards against unauthorized access.
Data Retention: We retain data only for as long as reasonably necessary to fulfill the purposes described in this Policy.
Account Deletion: Registered users may delete their account through: Profile → Account Settings → Delete Account. After deletion, account-related identifiers will be removed or anonymized.
We implement industry-standard security measures, including but not limited to:
HTTPS encrypted transmission;
Access control mechanisms;
Server-side security protections;
Data isolation and monitoring systems.
However, no method of internet transmission or electronic storage is completely secure.
To provide core app functionality, Luvly uses the following third-party services and infrastructure providers:
• Apple Sign In
Used for user authentication and account login. Apple may process authentication-related data in accordance with Apple’s own privacy policies.
• Alibaba Cloud
Used for backend infrastructure, cloud hosting, networking, database, and data storage services.
• Alibaba Qwen AI Services
Used for AI-powered pet image recognition, automatic caption generation, tag generation, and related AI content features. Uploaded images or related content may be processed temporarily to generate AI responses and improve feature quality.
We only use third-party services necessary for operating and improving the App. We do not sell user personal data to advertisers or unrelated third parties.
• Qiniu Cloud
Used for media file storage, image hosting, and content delivery services for user-uploaded images and related media resources.
• NetEase Yunxin (NIM SDK)
Used to provide in-app instant messaging, chat communication, and related real-time interaction features between users.
• Adjust Analytics and Attribution
The app uses Adjust for app analytics and installation attribution. Adjust may collect limited device and usage information to help us measure app performance, analyze marketing campaigns, and improve user experience.
For more information, please refer to the Adjust Privacy Policy: https://www.adjust.com/terms/privacy-policy/
Luvly is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.
You have the right to:
Use the App anonymously;
Stop uploading content at any time;
Revoke photo library permissions through your device settings;
Request deletion of your account and related data;
Contact us regarding privacy concerns or content reports.
We may update this Privacy Policy from time to time. Updated versions will be published within the App or on related pages. Continued use of Luvly after updates constitutes acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy, data handling practices, or reporting matters, please contact us at:
Email: luvly26668@gmail.com